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Customer Engagement Initiative

Imagine a world where girls and volunteers join Girl Scouts with ease, and the process of becoming a troop leader is completed in a few days instead of weeks. Volunteers and families can find answers and receive support easily, in ways that best benefit their schedules and lives. 

Girl Scouts of Montana and Wyoming has joined GSUSA and councils across the nation in a new way of engaging and communicating with our awesome volunteers, caregivers, and girl members.

Known as Volunteer Systems, this customer engagement initiative will provide better customer service and dynamic technology, both to ease the processes of joining our Movement, leading a troop, serving as a volunteer, engaging in programs, receiving information, communicating with colleagues and staff, and so much more.

The Volunteer Toolkit

Imagine a national digital resource which will help you plan, coordinate, and communicate across all devices– including your smart phone, tablet or computer. The Volunteer Toolkit is your complete go-anywhere troop meeting resource. Seriously, the toolkit is AMAZING!

For troop leaders and key volunteers, the toolkit will streamline
on-boarding and simplify troop management, meeting planning, and program experiences, reducing your investment of time by half! Plus, you’ll be able to connect with other volunteers. It’s fun, flexible, and easier than ever!

Go to My GS to log in to the Volunteer Toolkit

Check out these 2-minute videos to learn about the toolkit.

Volunteer Toolkit Part 1      Year plan options.

Volunteer Toolkit Part 2      Setting meeting times and locations.

Volunteer Toolkit Part 3      Meeting plan overview.

Volunteer Toolkit Part 4      Adding activities/events.

Volunteer Toolkit Part 5      Resources search tab.

Missed the CEI Service Unit Roadshow? Watch HERE

Becoming a Volunteer is Easier than Ever
There are three simple steps to becoming a troop leader or co-leader. Join Girl Scouts by paying the $15 membership fee to Girl Scouts of USA; complete a volunteer application and background screening; and, once approved – you are ready to go.

The Opportunity Catalog

Additionally, the system providea ways for staff and volunteers to better partner on recruitment, new troop development, and non-troop volunteer opportunities. Also, this will be an online catalog where parents can view, with transparency, troop availability.

Want more info? We’re here to help! Review the  CEI.FAQs or email your questions to